Customer Service Workshop

Customer Service with Care Workshop Designed for Print Professionals

Upgrade your customer’s experience (CX) by learning how to effectively integrate CARE into your Customer Service program!

Learn How To:

• Evaluate the needs, emotions, and wants of your customers
• Assess and improve your company’s commitment to a quality service experience
• Create standards for current and on-boarding service representatives
• Differentiate your company by elevating your service to secure a place at the top
• Implement the processes necessary to develop a compassionate, helpful, and sympathetic service experience

Schedule:

This is a six-week virtual course with a 45-minute session each week. By registering, you are signing up for all six courses. 

• Tuesday, October 3: 2:00 - 2:45 pm Eastern
• Tuesday, October 10: 2:00 - 2:45 pm Eastern
• Tuesday, October 17: 2:00 - 2:45 pm Eastern
• Tuesday, October 24: 2:00 - 2:45 pm Eastern
• Tuesday, October 31: 2:00 - 2:45 pm Eastern
• Tuesday, November 7: 2:00 - 2:45 pm Eastern

Who Can Benefit, and Why:

Customer Service & Sales Reps (inside and outside)
Learn techniques and insights on delivering exceptional customer service for your printing company end-to-end (in detail)! This training will provide you with the right tools and skills to provide high-quality customer service, which in turn offers several benefits, such as increased customer satisfaction, positive word of mouth, and higher customer retention rates.

Managers & Leadership Members
Improve the customer experience and raise the standards of quality service across your entire printing operation.

Human Resources & In-House Educators
Learn the best qualities to look for when hiring a customer service representative. Hiring the best candidate(s) will improve the customer experience and help raise service standards.

Instructor: Debbie Nicholson, Think to Ink

With 25+ years of experience in printing (color separations, large format printing, wide format printing), Debbie Nicholson travels nationally helping printing companies elevate their untapped potential and intensify their customer’s knowledge and perception within this extension of printing.

Cost: $250 for PIAG members and $500 for not-yet members

Register Now